Got some questions? Well we have got some answers. If you have any other questions please contact us.
What type of vehicle can I expect?
For the scheduled tours you can expect a Mercedes Benz Sprinter or a Ford Transit. The cars are well equipped, comfortable and meet the highest safety standards with appropriate tyres for all seasons. See more here
I am travelling with a child, are the tours suitable for children as well?
Most of the tours are suitable for children as well but bear in mind that some of them have long driving distances. IG Tours can provide a children seat if requested in advance.
How should I dress for the tours?
The weather in Iceland can be rather unpredictable and rapid changes are considered normal. We recommend bringin warm waterproof clothes and good shoes.
Is it guaranteed that I have access to a tripod on the Northern Lights Tour?
The tripods are for everyone on the bus to use, but it can not be guaranteed that you will have access to it the whole evening(3-5 tripods for passengers to share).
I forgot something on the bus, how can I get it back?
If you forgot something on the bus contact our office, email@example.com and let us know what tour you were on, the date and what item is missing. If you are still in Reykjavik we will find a way to get it back to you but if you have already left Iceland we will ship it by mail.
I want to use the 10 in 5 tour to get to Keflavík Airport for my flight, is it guaranteed that I will be there in time?
It depends on when your flight is, the scheduled tour starts at 10 and the bus should be in Keflavík Airport about 2:45. If the flight is at another time we recommend booking a private 10 in 5, that gets you to the airport in time for your flight.